Join Our Team

Job Title: Account Manager

Location: Remote (Texas-based)
Position Type: Full-Time

About Us:
Ticketnology is revolutionizing how businesses manage and maximize live event tickets. Our SaaS platform provides centralized and simplified solutions for companies to optimize season ticket usage, track ROI, and create memorable experiences for clients and employees. We are looking for a dynamic Account Manager to join our team and play a critical role in ensuring our clients’ success.

If you’re passionate about sports and entertainment, enjoy the flexibility of remote work, and thrive in a role that’s not your typical 9-to-5, we want to hear from you!

What You’ll Do:

• Client Success: Build and maintain strong relationships with our clients, ensuring they maximize their experience with Ticketnology’s solutions.
• Event Management: Collaborate with clients on their live event efforts, assisting with ticket usage strategies and event planning for business development.
• Support & Training: Provide live and recorded training sessions, create customized client playbooks, and ensure seamless onboarding for new accounts.
• Problem-Solving: Address client challenges proactively, offering creative solutions to optimize ticket usage and reporting.
• Communication: Act as the primary point of contact for clients, ensuring clear and consistent communication across all interactions.
• Collaboration: Work closely with internal teams, including operations and product development, to deliver a stellar client experience.
• Upselling: Identify opportunities to enhance client engagement and manage client renewals. Creating a seamless process and maintaining our 96% renewal rate through proactive communication and exceptional service.

What You Bring:

• Experience: 1–3 years as an Account Manager, or in events, marketing, or a related role. Experience in SaaS, sports, or entertainment is a plus.
• Knowledge: Familiarity with sports and entertainment industries, including season ticket or event management.
• Flexibility: Comfortable working non-traditional hours, including occasional nights and weekends, with the benefit of flex time during slower periods.
• Client-Focused: A proven track record of providing excellent customer service and building strong client relationships.
• Skills:
  • Strong communication and interpersonal skills
  • Exceptional attention to detail
  • Problem-solving mindset and ability to manage competing priorities

What We Offer:

• Compensation: Base salary, plus commission and bonuses tied to performance.
• Flexibility: Remote work with a virtual setup. In-person team events 2–3 times a year.
• Culture: A supportive, fast-paced environment where customer obsession drives everything we do.
• Perks: Generous holiday time, flex hours during off-seasons, and a focus on work-life balance.
• Growth Opportunities: Be part of a growing company redefining the fan experience and client engagement.

To Apply:
Send your resume to office@ticketnology.com