Client retention
A night out with the brand team, away from status meetings, is where you hear what’s really going on. Often long before anyone mentions a review.
Agencies run on relationships, and the next review is never far away. Ticketnology helps agencies get the right tickets to the right clients, matches each account with the experiences it actually values, and shows leadership what the hospitality budget delivered.
Ticketnology is a ticket management platform and service for advertising agencies that use season tickets and suites for client retention, new business, and team culture. Account leads request seats in one place, leadership approves and tracks them, and every ticket is tied to the client or prospect who attended. The agency gets one clear view of where its hospitality budget goes.
Clients rarely leave over one bad campaign. They leave when the relationship goes cold. Tickets help keep it warm.
A night out with the brand team, away from status meetings, is where you hear what’s really going on. Often long before anyone mentions a review.
Three hours with a CMO at a game can do more than a capabilities deck. And it’s a lot easier to remember.
Agencies run on talent, and good people get offers all the time. Tickets are an easy way to celebrate a launch or a pitch win.
One client loves a night at the game, another’s procurement team won’t allow it, and a third only shows up for the big events. Without a record of what each account values, teams end up guessing.
The agency’s own seats, invites from media partners, extras from clients. Without one place to track them, nobody knows what’s available until it’s too late.
When finance asks what the hospitality spend did for retention or new business, the answer is usually a few good stories.
Practical ideas on client retention, new business, and getting more from your ticket investment.
Account leads request seats, leadership approves them, and every ticket is tied to a client or prospect. You can see which accounts are getting time and which ones need it.
See How Ticket Booth Works →
A pitch comes up and the prospect is a huge basketball fan. Ticket Pass gives you a dedicated ticket budget and an account manager who finds and buys the seats you ask for, with every dollar tracked in one dashboard.
See How Ticket Pass Works →Something else on your mind? Our team works with agencies every season.
Talk to our team →The agencies that do it well run every request through one system instead of separate team spreadsheets. Leadership can see which clients are being hosted and steer seats toward the accounts that need attention. Ticket Booth gives the whole agency that view.
They can, when they go to the right people at the right time. Tracking which clients attended, and when, shows you which relationships are getting attention before a review comes up. Ticket Booth keeps that history as tickets are used.
Pitches move fast. With Ticket Pass, you tell your account manager what you need, and they find and buy the seats from your ticket budget. You’re not scrambling across resale sites the week of the pitch.
Tie every ticket to a client or prospect. Then you can compare hosting against retention, account growth, and new wins. Ticket Booth tracks this as tickets are used, so the numbers are ready when finance asks.
Some clients, especially in regulated categories, limit what their teams can accept. Ticket Booth records who received tickets, for which event, and when, so account leads can check a client’s rules before the invite goes out.
A short walkthrough with our team, built around how your agency uses tickets today.
