Client events are one of the most effective relationship tools a law firm has. But the value of a suite night or a courtside seat depends on what happens after the event, and that follow-up often depends on someone remembering to update the right system.

Ticket Booth now integrates with Smokeball, the practice management software built for law firms. Event guests, contacts, and follow-up tasks now move between both platforms with a single click.

The Problem: Two Systems, One Relationship

Most firms manage event tickets in one place and client relationships in another. Guest lists sit in Ticket Booth. Client records, matters, and tasks sit in Smokeball.

When those systems don’t talk to each other, someone has to bridge the gap by hand: re-entering guest details, creating reminder tasks, and keeping contact lists in sync. That takes time, and the follow-ups that matter most are the easiest to miss.

How It Works: One Click to Sync

Once a firm connects its Smokeball account to Ticket Booth, a single click on Sync does three things:

• Brings Smokeball contacts into Ticket Booth. Your client list is ready to use when you assign tickets, with no separate import.
• Adds event guests to Smokeball as contacts. New guests are created as contacts and linked to their organization. Existing Smokeball contacts are matched by email and are never changed or duplicated.
• Creates a follow-up task in Smokeball for each event. Every guest who receives tickets gets a follow-up task, due a few days after the event, so the next conversation is already on someone’s list.

After the initial setup, attendees and follow-up tasks sync to Smokeball automatically every night. There’s no manual re-entry and no spreadsheet to maintain.

Why It Matters for Law Firms

A client event only pays off when someone follows up. Connecting Ticket Booth and Smokeball means:

• Follow-ups that actually happen. Tasks are created automatically in the system attorneys use every day.
• Complete client records. Every event becomes part of the relationship history in Smokeball, without overwriting the client data your firm already maintains.
• Less administrative work. Ticket administrators stop copying data between systems.
• Clearer ROI. When events and follow-ups live alongside client records, it’s easier to connect hospitality spend to relationship outcomes.

We Handle It. You Accelerate.

The Ticket Booth integration is now available on the Smokeball Marketplace. Existing Ticket Booth clients using Smokeball can connect their account and run their first sync right away.

Find Ticket Booth on the Smokeball Marketplace, read the setup guide on the Smokeball Support Hub, or contact your Ticketnology team to get started.