Most ticket programs run into the same two problems: nobody’s sure where a ticket actually ended up, and nobody has time to build the report that would answer that question.
We built two updates to fix exactly that. Both are live in Ticket Booth now.
Once a ticket leaves your hands, what happens to it? Until now, that was often a follow-up email away from an answer.
With Ticket Status Tracking, every ticket now moves through a visible lifecycle — Sent to Accepted — tracked automatically. You’ll see the status on your dashboard, on individual events, and in your reports, updated in real time.
That means:
It’s a small change with a big effect: your team spends less time tracking down answers and more time acting on them.
Visibility into ticket status is only half the picture. The other half is understanding what your ticket program is delivering — and that’s where reporting comes in.
We upgraded reporting across Ticket Booth with new templates and sharper views across four areas:
And then there’s the standout addition: AI Custom Reports.
Instead of building a report from scratch or waiting on someone else to do it, you can now ask a question in plain language — something like “which venues had the highest cost per distributed ticket this quarter?” — and get a built, saved report back. No formulas. No waiting on IT. Just an answer, ready when you need it.
Ticket programs are easier to manage — and easier to prove the value of — when you can see what’s happening without having to chase it down. These two updates work together toward that: one gives you visibility into where each ticket stands, the other gives you visibility into what your program is actually delivering.
Less time spent tracking. More time spent acting on what you find.
Both updates are available in your account today. Log in to explore them, or reach out to your Ticketnology team if you have questions about getting set up.
Want to see it in action first? Reach out to Brendan at brendan@ticketnology.com or book a demo.
We handle it. You accelerate.
Looking for more information or want to schedule a free demo? Let’s chat!
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